Place Customers on Hold is designed to bring greater flexibility and control to the customer service experience, this feature allows agents to pause active service sessions-without disrupting the overall flow of the queue.
To enable this feature follow the steps below:
- Click Manage on the top right of your screen
- In the�Settings menu and click�Queue Views
- Select your Queue View and click�Edit
- In the Associate Actions sub header, locate Associates can place customers on hold and check the box to enable it (this feature is disabled by default when creating a new queue view)
- Click Update
Your Queue View is now enabled to Place Customers on Hold. To learn how to use this feature, click the following article: How to Place a Customer On Hold
If you still have any questions, please feel free to get in touch with our�Frontlion Support.
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