Thank you for visiting our Frontlion Knowledge Base library. We hope the below article will assist you. Based on your inquiry, it looks like you are trying to configure advanced rules in the workflow. In order to accomplish this, you will need the following permissions:
Permissions Required:
Roles: Company Admin
- Company Actions > Workflow Templates
�
This article explains how to access, review, and create Advanced Rules using the new interface.
How to Access Advanced Rules
From the Home page, click Manage.
Select the Workflow you would like to edit, or create a new workflow.
In the left navigation panel, click Advanced Rules.
You will now be taken to the Advanced Rules management screen.
Overview of the New User Interface
The Advanced Rules page provides a centralized view of all rules configured for the selected workflow.
Existing rules are displayed in a list view.
By default, rules are grouped and organized by Trigger.
Use the search bar to quickly locate rules by keywords.
-
You can sort or organize the list by:
Name
Action
Tags
Trigger
Each rule includes options to Edit, Duplicate, or Delete.
This layout makes it easier to review rule logic and maintain configurations.
How to Add a New Advanced Rule
Click Add Rule.
Enter a Rule Name that clearly describes its purpose.
-
Add Tags to help categorize the rule.
After typing a tag, press Enter or click outside the field to save it.
Define the Rule Logic
When (Trigger)
Select the event that will initiate the rule.
Conditions
Add one or more conditions to determine when the rule should run.
Use the +Condition button to add more granular logic and specificity.
Then (Action)
Choose the action that should occur when the trigger and conditions are met.
Select from the available list of supported actions.
Click Save to store the rule.
Publishing and Applying Changes
After creating or editing rules:
Click Publish in the bottom-right corner to apply the changes.
Once published, the new rule will appear in the Advanced Rules list and will be active within the workflow.
Summary
The new Advanced Rules interface provides improved visibility, organization, and control over workflow automation. With enhanced search, sorting, and rule-building tools, administrators can quickly create precise logic and maintain configurations with confidence.
�
We hope this article helped you out with your inquiry.�
If you still have any questions, please feel free to get in touch with our Frontlion Support.
Was this article helpful?
Articles in this section
- How to Configure the A2P Consent Disclaimer
- How to Configure the Customer Indicator in Queue View Settings
- How to Configure the Personal Identifier on Questions
- How to Configure Associate Interface Language at the Associate Level
- How to Configure Associate Interface Language at the Location Level
- How to Configure Associate Interface Language at the Company Level
- How to Schedule an Insights Report
- How to Create a Charts & Pivots Insights Report
- How to Create a Raw Tables Insights Report
- Vertical or Horizontal View of Service Guides