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"How to configure" topics

Detailed instructions how to configure Qtrac system

How to activate and use the Last Queue Login Widget at the Home Interface
Welcome to the Frontlion Knowledge Base! This article is designed to gui...
Alek Alek
How to activate and use the Team Status Widget at the Home Interface
The Homepage Team Status Widget allows you to view your team's queue act...
Jason Siu Jason Siu
How to Limit Associates View of Other Teams at the Home Interface
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Gabriel Rosales Gabriel Rosales
How to activate and use the Activity Snapshot Widget at the Home Interface
The Homepage Activity Snapshot allows you to view your queue activity at...
Jason Siu Jason Siu
How to activate and use the Survey Responses Widget at the Home Interface
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Gabriel Rosales Gabriel Rosales
How to Enable the Frontlion Keyboard
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Gabriel Rosales Gabriel Rosales
How to Configure Booking Template Durations and Intervals
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Jason Siu Jason Siu
How do I add translations?
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Alek Alek
How to Set Custom Hours for Closed Days
Step 1: Access Hours of OperationNavigate to the Manage tab.Select Hours...
Gabriel Rosales Gabriel Rosales
How to Configure Place Customer On Hold
Place Customers on Hold is designed to bring greater flexibility and con...
Jason Siu Jason Siu
How to Configure a Question for Button List
Designed to enhance both usability and visual appeal, the Button List is...
Jason Siu Jason Siu
How to Configure Appointment Check-In Availability During Offline Hours
This new enhancement is designed to support organizations that accept ap...
Jason Siu Jason Siu
How to Configure Expired and Abandoned Pages for Mobile Interface
This feature helps clearly communicate to customers when they are no lon...
Jason Siu Jason Siu
How to Configure Hyperlinks to Slider Images
With this new feature, associates can now attach clickable URLs to any i...
Jason Siu Jason Siu
How to Configure Tooltips and Descriptions
Tooltips and Descriptions are designed to give your team more ways to gu...
Jason Siu Jason Siu
Dynamic Variables
Dynamic variables act as placeholders that automatically update with rel...
Mike B Mike B
How do I add new location hours?
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Mike B Mike B
How do I add a new user?
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Gabriel Rosales Gabriel Rosales
How do I activate Book Queued Customers Feature
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Jason Siu Jason Siu
How to Create a Resource Template
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Jason Siu Jason Siu
How to enable Windows Notifications for Frontlion In-App Notifications
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Jason Siu Jason Siu
How to Activate / Enable Frontlion Notifications in our Frontlion Configuration
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Jason Siu Jason Siu
How to activate and create new or edit Priority Rules?
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Alek Alek
How to use Columns per Queue on Frontlion Monitor
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Alek Alek
How to edit or remove an existing Service Outcomes?
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Alek Alek
How to assign Service Outcomes to specific Service?
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Alek Alek
How to create Service Outcomes?
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Alek Alek
How do I set up custom service hours?
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Mike B Mike B
How to Change Queue View Settings?
Thank you for visiting the Frontlion Knowledge Base. Need to customize y...
Alek Alek
How to enable Mobile Sound Alerts?
You are able to use Mobile Sound Alerts that will help the end users of ...
Alek Alek