Search results – Frontlion Help Center

Introduction to the Customer Indicator

how they tell one waiting customer from another at a glance. By default, Frontlion uses the customer's name. Frontlion now lets

Jason Siu September 01, 2026 22:53 0 comments

How to Use the Customer Indicator in the Queue

card has no indicator at all. You need Queue Access permissions. There is nothing to switch on — the indicator follows the

Jason Siu September 02, 2026 21:48 0 comments

different teams can see different indicators. Default behavior — the card is headed by the customer's name: With the override applied

Jason Siu September 01, 2026 22:56 0 comments

How to Use Customer Properties in the Queue

2 - View Customer Properties at the Window When you open a customer's record to serve them: Locate the customer in your�

Alek June 25, 2026 21:47 0 comments

How to Configure Customer Properties

Customer sends message with keyword Customer Sentiment Frustrated Customer completes service Customer Sentiment

Alek April 17, 2026 23:04 0 comments

How to use Insights with Customer Properties data

available report views (by visit, by customer, by service, etc.). Step 2 - Add Customer Property Columns to a Report Open

Alek June 25, 2026 21:52 0 comments

Insights - Data Dictionary

and commonly used across our Frontlion customer base. Others are unique, customer-specific fields known as Self-Defined General

Alek November 21, 2023 20:27 0 comments

How to Change Queue View Settings?

corrections or adjustments. Edit Customer Details Provides access to modify customer details on a ticket, ensuring accurate

Alek January 16, 2024 18:06 0 comments

What Are Customer Properties? Customer Properties is a persistent customer data layer built directly into Frontlion. Unlike

Alek April 17, 2026 23:04 0 comments

How to Place a Customer On Hold

Call a Customer Click to call a customer from the queue. Begin the Service Session Once the customer joins

Jason Siu April 10, 2025 18:15 0 comments

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