Customized Queue Views - Combined Queue Columns
What Is Combined Queue Columns?Combined Queue Columns lets your organiza...
Introduction to the Customer Indicator
OverviewThe customer indicator is the label at the top of each customer...
Introduction to the Personal Identifier
The Personal Identifier is a question-level setting in the Workflow conf...
Introducing Associate Interface Language
What Is Associate Interface Language?Associate Interface Language lets y...
Introduction to the Charts & Pivots Output Insights types
Charts & Pivots OverviewThe Charts & Pivots output type transforms raw F...
Auto Call: Keeping Queues Moving Without Manual Intervention
What Is Auto Call?Auto Call is a Queue View setting that automatically ...
Service Guides: Standardizing Excellence at the Moment of Service
What Are Service Guides?Service Guides are structured, step-by-step guid...
Customer Properties: A Persistent Data Layer That Remembers Every Customer
What Are Customer Properties?Customer Properties is a persistent custome...
Insights - Data Dictionary
Our Insights feature includes a wide range of Data Fields for reporting ...
How to Join a Virtual Waiting Line
Learn how to easily join a Frontlion virtual waiting line using your sm...
How a Greeter Adds a Customer to a Virtual Queue by Frontlion
Learn how a Greeter or Customer Service Associate can quickly add peopl...
How to Call a Customer from the Virtual Waitlist
Learn an easy way to call a customer from the virtual waitlist. Our qui...
The Virtual Queue: Effective Use When Foot Traffic is Low
When foot traffic is low, it’s a perfect time to help educate customers...
Appointment Scheduling with Frontlion Virtual Queuing
Appointment scheduling and booking using the Frontlion virtual queuing ...
Digital Queuing: Helping Customers Without Mobile Devices.
Not all customers will have a mobile device or smartphone. Yet busines...