Search results – Frontlion Help Center

How to Place a Customer On Hold

Click the Hold Button A Hold button will now be visible. Click it to place the session on hold. Serve

Jason Siu April 10, 2025 18:15 0 comments

Customers on Hold. To learn how to use this feature, click the following article: How to Place a Customer On Hold If you still

Jason Siu April 10, 2025 18:01 0 comments

Configure Place Customer On Hold How to Use Place Customer On Hold The Place Customer on Hold feature is designed for

Jason Siu April 07, 2025 21:56 0 comments

Understanding Wait, Call, Service and Hold Times

the visit is on hold, then continues from where it stopped. Hold time starts when the agent clicks Hold and stops when

Alek October 29, 2026 16:33 0 comments

your report. Review Serving and Hold Times You will now see Serving and Hold Time metrics based on your selected filters

Jason Siu April 15, 2025 00:22 0 comments

How do I set up a kiosk?

forward and leading edge of base makes contact with floor. Hold kiosk in tilted position and slide pallet rearward until it

Gabriel Rosales June 23, 2023 23:21 0 comments

How to Configure Combined Queue Columns

remove fields. Field limit: Each combined column can hold up to 5 fields. If you select 6 or more, the Combine button

Jason Siu October 06, 2026 22:32 0 comments

Customized Queue Views - Combined Queue Columns

display a maximum of 11 columns, and each combined column can hold up to 5 fields. Combining fields frees up column slots, so

Jason Siu October 06, 2026 22:23 0 comments

How to Use the Personal Identifier at Check-In

kiosk does not tell the visitor which ticket they already hold, or what position they are in. If they have genuinely forgotten

Jason Siu September 02, 2026 19:00 0 comments

What are Queue Views?

without calling Action multiple customers Place customers on hold Transfer Actions Allow transfers between associates

Alek August 30, 2024 19:47 0 comments

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