Introduction to the Customer Indicator
OverviewThe customer indicator is the label at the top of each customer...
Introduction to the Personal Identifier
The Personal Identifier is a question-level setting in the Workflow conf...
Introducing Associate Interface Language
What Is Associate Interface Language?Associate Interface Language lets y...
Introduction to the Charts & Pivots Output Insights types
Charts & Pivots OverviewThe Charts & Pivots output type transforms raw F...
Auto Call: Keeping Queues Moving Without Manual Intervention
What Is Auto Call?Auto Call is a Queue View setting that automatically ...
Service Guides: Standardizing Excellence at the Moment of Service
What Are Service Guides?Service Guides are structured, step-by-step guid...
Customer Properties: A Persistent Data Layer That Remembers Every Customer
What Are Customer Properties?Customer Properties is a persistent custome...
Insights - Data Dictionary
Our Insights feature includes a wide range of Data Fields for reporting ...
How to Join a Virtual Waiting Line
Learn how to easily join a Frontlion virtual waiting line using your sm...
How a Greeter Adds a Customer to a Virtual Queue by Frontlion
Learn how a Greeter or Customer Service Associate can quickly add peopl...
How to Call a Customer from the Virtual Waitlist
Learn an easy way to call a customer from the virtual waitlist. Our qui...
The Virtual Queue: Effective Use When Foot Traffic is Low
When foot traffic is low, it’s a perfect time to help educate customers...
Appointment Scheduling with Frontlion Virtual Queuing
Appointment scheduling and booking using the Frontlion virtual queuing ...
Digital Queuing: Helping Customers Without Mobile Devices.
Not all customers will have a mobile device or smartphone. Yet busines...