Introducing the Frontlion In-App Notifications: Enhancing Your Frontlion Experience

We are thrilled to announce a brand new feature in our Virtual Queue App, Frontlion In-App Notifications. Designed to keep you informed and efficient, this feature ensures you never miss critical updates while maintaining a seamless workflow of customers in your Virtual Queue.

Benefits of the Frontlion In-App Notifications

Frontlion In-App Notifications offers numerous benefits to streamline your queue management experience:

• Instant Awareness: Stay updated with real-time notifications about queue activities and changes.
• Customizable Alerts: Tailor notifications based on user roles and specific triggers, ensuring relevant information reaches the right people.
• Non-Disruptive: Works in parallel with other applications on your computer without causing interruptions.
• Organized Information: Categorize and manage notifications efficiently with dedicated tabs.

Feature Overview

Frontlion In-App Notifications can be activated from the Advanced Rules settings in Frontlion. It provides a centralized hub for all notifications triggered within the last 24 ours, categorized into four distinct tabs for easy access and management. The Frontlion In-App Notifications is designed to enhance your productivity by providing a comprehensive, organized, and customizable notification system. Activate it today through the Advanced Rules settings and experience a new level of efficiency in your queue management!

Activation and Preconditions

To use the Frontlion In-App Notifications feature, ensure the following preconditions are met:

1. Enable browser notifications for our application website (How to enable Browser Notifications for Frontlion Alerts)
2. Enable active sound in the browser's settings for our application app.qtrac.com (How to activate sound alerts for Frontlion in your Browser)
3. Enable notifications from apps and other senders in Windows Notification settings. (How to enable Windows Notifications for Frontlion Notification bell)
4. Have an audible device (speakers or headphones) for the ding alert.

Notification Types

Notifications will be triggered in three different ways:

1. Windows Pop-Up Notification: Quick, on-screen alerts from the Windows notification center.
2. Browser's Tab Notification: Visual notifications directly on the browser tab.
3. Audible Alert (Ding Sound): A sound notification to draw immediate attention.

Notification Categories

Frontlion In-App Notifications are organizing the alerts into four tabs:

1. General Notifications Tab

Explanation: This tab displays all new and unseen notifications that have not been dismissed or actioned. It provides an overview of all activities requiring attention.

Actions: Each notification can be:

• Actioned: Mark the notification as addressed.
• Dismissed: Remove the notification if no action is needed.
• Directed: Forward the notification to a specific active agent.

2. Direct Notifications Tab

Explanation: This tab shows notifications specifically addressed to your user. It includes details on who directed the notification to you and at what time.

Actions: You can:

• Action: Address the notification.
• Reject: Decline the notification if it is not relevant to you.

3. Dismissed Notifications Tab

Explanation: This tab accumulates all notifications you have dismissed within the last 24 hours. It serves as a history review, allowing you to revisit and manage past notifications.

Actions: You can:

• Action: Revisit and address the notification.
• Direct: Forward the notification to another user.

4. Actioned Notifications Tab

Explanation: This tab provides a summary of all notifications you have actioned within the last 24 hours. It helps keep track of your completed tasks and follow-ups.

To learn more about how to use this new feature please check out our articles bellow:
1. How to Activate / Enable Frontlion Notifications in our Frontlion Configuration
2. How to enable Browser Notifications for Frontlion Alerts
3. How to activate sound alerts for Frontlion in your Browser
4. How to enable Windows Notifications for Frontlion Notification bell
5. I have activated the Frontlion Notification Bell but I am still not receiving any alerts
6. How to Action the General Notifications at the Frontlion Notification Bell
7. How to Dismiss the General Notifications at the Frontlion Notification Bell
8. How to Direct the General Notifications at the Frontlion Notification Bell
9. How to Action a Notification from the Dismissed tab at the Frontlion Notification Bell
10. How to Direct a Notification from the Dismissed tab at the Frontlion Notification Bell
11. How to Action the Directed Notifications at the Frontlion Notification Bell
12.How to Reject the Directed Notifications at the Frontlion Notification Bell

�

If you still have any questions, please feel free to get in touch with our Frontlion Support.