SMS A2P 10DLC Compliance Checklist (For Customers)
Use this checklist to ensure your organization is compliant and ready t...
What is A2P 10DLC for Frontlion / Explaining the SMS Opt‑In Requirement ?
Overview
To legally send SMS (text messages) to users in the United Sta...
Queue View Custom Tabs Overview
Custom Tabs is a new add-on for Queue View templates that allows you to ...
How to Bulk Deploy Frontlion Kiosk URLs on iPads Using Workspace ONE (AirWatch)
Hello,Thank you for visiting our Frontlion Knowledge Base library. We ho...
How to Deploy Frontlion Kiosk URLs on iPads Using Workspace ONE (AirWatch)
Hello,Thank you for visiting our Frontlion Knowledge Base library. We ho...
What is the End of Day Process?
The End of Day (EOD) process is an automatic system that helps your busi...
How to change language on the Frontlion application for non-english associates
Hello,Thank you for visiting our Frontlion Knowledge Base library. We ho...
Frontlion Application - URL & Port Whitelisting Overview
To ensure the Frontlion application (app.qtrac.com) operates reliably wi...
How can I generate a HAR file?
The HTTP Archive format or HAR is a type of file that tracks all intera...
Introducing Frontlion Home Interface
We're excited to announce an enhanced Home Interface experience in Front...
Calling or Serving Timers not starting from zero? Not a problem! We have the right solution for you
To synchronize the date and time in Windows using the Command Prompt, f...
Using Guided Access to Lock Safari in Kiosk Mode
Guided Access on iPad lets you lock the device to Safari and disable nav...
Data Hygiene: Why It Matters and How to Maintain It
Maintaining clean, consistent, and reliable data—commonly known as data ...
New Feature Release: Appointment Check-In Available During Offline Hours
We’re excited to introduce a highly requested feature in Frontlion: the ...
New Feature Announcement: Expired and Abandoned Pages for Mobile Interface
We're pleased to introduce a new enhancement in Frontlion designed to im...
New Enhancement: Add Hyperlinks to Slider Images in Frontlion
We're excited to roll out a dynamic new capability in Frontlion that bri...
New Feature Highlight: Tooltips & Descriptions for Questions in Frontlion
We're excited to announce a helpful new addition to the Frontlion platfo...
Introducing “Place Customer on Hold” Now Available in Frontlion
We’re excited to introduce a powerful new enhancement to Frontlion: Plac...
Introducing the New “Button List” Question Type in Frontlion: A More Interactive and Customizable Experience
We're excited to introduce a brand-new question type now available in th...
Web Accessibility Rules Recommendations - ADA Compliance
Why is this needed?
Accessibility is not optional – it's required by law...
How do I update an existing user?
Thank you for visiting the Frontlion Knowledge Base. We hope this guide ...
How do I delete a user?
Thank you for visiting the Frontlion Knowledge Base. We hope this articl...
Introducing Book Queued Customers Feature
Introducing Bookings for Queued Customers
We're excited to introduce Boo...
How to Clear Your Browser Cache
Clearing your browser cache is an essential step in troubleshooting basi...
Introducing Priority Rules: Elevate Your Queue Management with Frontlion
We are excited to announce a game-changing addition to our Frontlion app...
Introducing the Frontlion In-App Notifications: Enhancing Your Frontlion Experience
We are thrilled to announce a brand new feature in our Virtual Queue App...
Benefits of organizing virtual queue tickets in individual Columns per Queue Boxes on Frontlion Monitors
One effective way to enhance efficiency and streamline operations is by ...
Enhanced Sharing Capabilities in Frontlion Insights
In the ever-evolving landscape of data analytics and reporting, efficien...
What is Away View mode in the Queue?
In the dynamic realm of customer service and operational efficiency, Que...
What are Service Outcomes ?
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In the ever-evolving landscape of customer service, understanding the ...